Mistrabet Licence

Mistrabet operates under a Curaçao gaming licence. This page explains what the licence covers, who supervises it, how the licensing system in Curaçao works since its reform, how it relates to the national regulators in the countries we serve and how to raise any concern.

How Mistrabet is licensed

Mistrabet operates under a Curaçao gaming licence. Curaçao is one of the best-known licensing jurisdictions for online casinos that welcome players from many countries, and its licence lets us serve players in Canada, Italy, Belgium, Switzerland, France and the Netherlands under one set of rules on fairness, security and responsible play.

The licence comes from Curaçao, not from the countries we serve. Mistrabet isn't licensed by the national regulators there: the AGCO or provincial regulators in Canada, ADM in Italy, the Gaming Commission in Belgium, Comlot or the ESBK in Switzerland, the ANJ in France or the Kansspelautoriteit in the Netherlands. We say this clearly so every player knows exactly how the site is set up.

Why a Curaçao licence

A Curaçao licence lets one casino offer the same games, the same rewards and the same standards to players in many countries at once. That's why so many casinos with an international audience are licensed there.

Who supervises the licence

Gaming licences in Curaçao are issued and supervised by the Curaçao Gaming Authority. The authority reviews an operator before a licence is granted, sets the conditions the operator has to meet, publishes a register of licence holders and can suspend or withdraw a licence when those conditions aren't met.

Curaçao anti-money-laundering rules apply alongside the licence, so identity checks and payment monitoring are part of the same framework.

The licensing reform

Curaçao modernised its gambling law with the National Ordinance on Games of Chance, in force since December 2024. Before the reform, a handful of master licence holders issued sub-licences to operators. Today the regulator issues licences directly to each operator, which makes the licence holder easy to identify in the public register.

What the licence requires of Mistrabet

The licence comes with a set of conditions that shape how the casino runs every day, and each one works in your favour.

• Age and identity checks. The one-time verification before your first payout confirms that you're over 18 and that the account is yours.
• Anti-money-laundering controls. Payment monitoring and payout limits, including the €10,000 monthly payout limit, keep payments secure.
• Fair games. Every title comes from studios whose games are tested by independent laboratories, as described on the game studios page.
• Published terms. Clear rules, available before you register.
• Responsible gaming tools. Limits, cool-offs and self-exclusion for every player.
• A complaints procedure. A written process for any issue that live chat can't settle.

Rules that apply every day

These conditions aren't occasional checks. They run through the cashier, the game lobby and your account settings every time you play.

Checking the licence in the public register

Checking a licence is a good habit for any online casino you use. The Curaçao Gaming Authority publishes a register of licence holders, listing each licence number, the licensed company, the date of issue and the current status. The company name in the register is the legal entity behind the casino, and it often differs from the brand name, which is normal in the industry.

Our support team can give you the licence number and the name of the licence holder for Mistrabet, so you can look them up in the register yourself.

Badges and logos

A licence logo in a footer is an image, so the regulator's own register is always the best place to confirm the details.

Dates and status

Each entry in the register shows the licence's issue date, its expiry date and its current status, and the register is updated regularly, so the latest version is always the one to read.

Playing from your country

Rules on playing at casinos licensed in Curaçao differ from country to country. Some countries allow it, some regulate advertising, and some have their own restrictions. Because these rules vary and change over time, each player checks what applies where they live before depositing. We don't give legal advice about any country's rules.

Players who'd like extra protection through a national self-exclusion scheme can register with their country's scheme independently, alongside the tools in their Mistrabet account.

Consumer protections

Protections linked to a national gambling licence, such as a national gambling ombudsman, belong to that national licence. At Mistrabet, the conditions of our Curaçao licence and our own complaints procedure apply, as described below.

Fair games, independently tested

Every slot, live table and game show at Mistrabet comes from studios whose games are certified by independent testing laboratories. Slots are tested for true randomness and correct payout percentages, live equipment such as roulette wheels is tested as equipment, and every approved game version is fingerprinted so any change would be detected. The same certified game returns the same published figures wherever it's played.

Game information in the lobby

Each game's info card shows its RTP and volatility, as explained in the RTP guide.

Raising a concern

Most questions are resolved quickly by our support team over live chat. If you'd like a formal review of an issue, the complaints procedure provides a written process with a response from a senior member of the team. The complaints page explains each step and what to include.

If a complaint still isn't resolved after our procedure, it can be brought to the Curaçao Gaming Authority, the regulator that supervises Curaçao licence holders.

A written record

Complaints are handled in writing, so both you and our team have a clear record of every step.

Responsible gaming under the licence

The licence requires responsible gaming tools, and Mistrabet makes them easy to find and use. Deposit limits, loss limits, session reminders, cool-offs and self-exclusion are all available in your account settings, and free, confidential help lines for every country we serve are listed on the responsible gaming page.

Tools that work instantly

Lowering a limit or starting a cool-off takes effect straight away, with no need to contact anyone.

Age and identity

Mistrabet is for adults only. The minimum age is 18 in every country, with no exceptions, and it's confirmed during verification before any payout. Accounts found to belong to anyone under 18 are closed. Parents can protect household devices with filtering software, as described on the responsible gaming page.

One account per person

Each player holds one account, verified with their own documents and payment methods.

Data protection

Your personal data is handled with care. Your details are sent over encrypted connections, access within the business is limited to staff who need it and documents are used only for verification and the checks the licence requires. The privacy policy explains your rights and how to exercise them.

Your data choices

Marketing preferences can be changed at any time in your settings without affecting your account.

How a Curaçao licence works

To receive a licence in Curaçao, an operator applies to the regulator and shows that its games are fair, its payment processes are secure, its identity checks meet anti-money-laundering standards and its terms are published. The regulator can review the operator's systems, ask for information at any time and act if the conditions of the licence aren't met.

Licences are granted for a fixed period and appear in the register with their issue and expiry dates. A player in Canada and a player in Italy enjoy the same protections, games and rewards under the same licence.

One licence for every market we serve

The same Curaçao licence covers the whole Mistrabet account, so the rules on fairness, verification and responsible gaming are identical whichever country you play from.

What the licence means for your payments

Several licence conditions show up directly in the cashier. Identity checks before your first payout confirm that winnings reach the right person. Payouts go to payment methods in your own name. The monthly payout limit, with larger amounts paid in instalments, is part of the anti-money-laundering framework.

Together, these rules make payments predictable and secure. The payments page explains every method, and the withdrawals guide follows a payout from request to arrival.

Encryption

Every payment and every page of your account runs over an encrypted connection.

Clear rules for your bonuses

Published terms are one of the conditions we work to, and promotions follow the same approach. Every offer shows its wagering, time limit and any stake limit before you claim it. The bonus terms are available to read at any time, and changes to the terms apply to offers claimed after the change, not to bonuses you already hold.

That's why every offer card shows its wagering, window and spin limit side by side, and why the bonus terms are linked from the footer of every page.

The same rules for everyone

The same offer carries the same conditions for every player who claims it, at every loyalty tier.

Questions players often ask about the licence

Players sometimes ask whether a Curaçao licence means their own country's rules don't apply. The answer is that local rules always apply to the player, and they vary, so each player checks what's permitted where they live. Players also ask whether their winnings are paid in full. Yes, winnings are paid according to the payout process, with amounts above the monthly limit paid in instalments at no cost.

Another common question is how disputes are handled. Our complaints procedure provides a written senior review, and an issue that stays open after it can be brought to the Curaçao Gaming Authority.

Still curious?

Live chat is open around the clock for any question about how the site is licensed. The team can also explain how licence rules affect specific parts of your account, from verification to payout limits and responsible gaming tools.

More about Mistrabet

The about page describes who we are, how the casino and sportsbook are run and how to reach our team. The staying safe page explains how to make sure you're always on the official Mistrabet site.

Questions welcome

Our support team is available day and night for any question about the licence, your account or our games.