Responsible Gaming at Mistrabet

At Mistrabet, we want every session to stay fun. Your account includes easy tools for setting limits, taking breaks and keeping track of time, all available in a couple of taps without contacting anyone. This page explains each tool and lists free, confidential help lines for every country we serve.

Your Mistrabet tools at a glance

Every tool sits in the responsible gaming section of your account, right next to the cashier. Setting one takes under a minute, and none of them need a reason, a phone call or a conversation.

Why raising a limit takes a day

A short delay on raising a limit gives you time to be sure of the change. It's built into the system, so a limit you set on a calm day is still there on a busy evening. That steadiness is what makes limits so useful.

A quick check-in

Now and then, take a moment to check that play still feels like entertainment. These questions aren't a test, just a friendly way to reflect.

• Do my sessions usually last about as long as I planned?
• Do I have a clear idea of what I've spent on play this month?
• Is the money I play with money I've set aside for entertainment?
• Do I finish sessions when I decide to, feeling relaxed?
• Do I feel comfortable talking about how much I play?

If any answer gives you pause, a deposit limit set a little below your usual amount is a simple first step, and the help lines further down this page are free and confidential.

Seeing your numbers

Your account history shows deposits, payouts and your net position for any period you choose. Glancing at it once a month takes thirty seconds and keeps your budget clear.

Three habits that keep play fun

Alongside the tools, three everyday habits help keep every session enjoyable.

Decide your budget before you start. Choosing an amount before you open the site turns it into a clear entertainment budget, like buying a ticket for a concert or a film. Think of deposits as spending on entertainment. Anything that comes back out is a nice bonus on top of an evening you've enjoyed. Keep to one deposit per session. A daily deposit limit set a little above your usual single deposit makes this habit automatic.

If an evening doesn't go as planned

Every round is independent, so after a quiet session the best move is to take a break and come back another day. A reality check or session limit makes stepping away easy, and your favourite games will be waiting whenever you return.

Cool-off and self-exclusion

A cool-off pauses your account for anywhere from one to thirty days. Logging in, deposits and promotional messages all pause, and your account reopens automatically when the period ends, with your balance and loyalty tier exactly as you left them. It's a helpful option for a week when you'd like a breather.

Self-exclusion is for a longer break. It starts at six months and can be longer on request. Once set, it stays in place for the full period, which gives you complete peace of mind. Any cash balance is paid out to you, and promotional contact stops.

National self-exclusion schemes

Self-exclusion at Mistrabet covers your Mistrabet account. Several countries also run national schemes for their own licensed operators, and many players register with both for extra protection.

Protecting your household

A Mistrabet account is for one adult, and a few simple steps keep it that way on shared devices.

1. Log out on shared devicesEspecially on family tablets and computers, and avoid saving your password there.
2. Turn on two-factor authenticationFree, quick and it means nobody can log in without your phone.
3. Use parental controlsFiltering software and router settings can block gambling sites across a device or a whole home network.

If a minor has accessed an account, please tell our support team straight away. Accounts belonging to anyone under 18 are closed.

Worried about someone else?

For privacy reasons we can't discuss another person's account, but the help lines below offer free advice for family and friends, and many have dedicated support for people affected by someone else's play.

Help lines, by country

Every service below is free and confidential. Phone numbers can change, so each organisation's website is the most reliable place to find its current details.

What happens when you get in touch

A trained adviser listens. There's no assessment, no need to give your name and no obligation. Most services also offer email and online chat, and several countries provide free face-to-face counselling too.

What Mistrabet does on its side

We take our part seriously. Every player's age is verified before their first payout. Accounts on a cool-off or self-exclusion receive no promotional messages. Limits can be tightened instantly, and increases always include a waiting period. Our support team is trained to point players towards the tools and help lines, and they can't override a limit, cool-off or self-exclusion.

Rewards like cashback and loyalty points are designed to add to your enjoyment, never to encourage longer sessions. The about page describes how the whole business is run.

Staff training

Our support and payments teams are trained to recognise when a player might benefit from a break and to share information about the tools and help lines.

Setting a limit, step by step

1. Open your account menuTap your name or balance at the top of any page.
2. Choose "Responsible gaming"All the tools are listed in one place.
3. Pick a tool and a periodFor example, a monthly deposit limit.
4. Enter your amount and confirmThe limit applies straight away.

Limits across casino and sports

Every limit applies to your whole Mistrabet account, casino and sportsbook together. The limits page explains the account limits as well.

Tools on your phone

All responsible gaming tools work in your mobile browser, from limits to cool-offs. Reality checks appear as a friendly pop-up on your phone, and your phone's own screen-time settings can add daily time limits for your Mistrabet shortcut.

Notifications

You'll receive a message when you're close to a deposit limit and when a limit change takes effect.

Choosing the right tool for you

Each tool suits a different situation, and many players combine two or three. If you'd like a clear monthly budget, a monthly deposit limit is the simplest choice. If you enjoy long sessions and lose track of time, a reality check every thirty or sixty minutes is a gentle nudge. If you'd like a firm end to each evening, a session limit closes the session at the time you set. If a week feels busy or stressful, a short cool-off gives you a breather without closing anything permanently.

For a longer break, self-exclusion gives complete peace of mind for six months or more. Whichever tools you choose, they apply to your whole account, casino and sportsbook together, and you can review them at any time.

A popular combination

A monthly deposit limit plus a sixty-minute reality check is the combination many regular players choose, since it covers both budget and time. It takes about two minutes to set up both, and after that they run in the background of every session, on a slot, at a live table or while following a match.

Keeping bonuses and rewards in balance

Bonuses, cashback and the weekly race are there to add enjoyment, and they work best alongside a budget you've already set. A welcome package or reload adds balance to a deposit you'd planned anyway, and cashback returns something automatically every week. None of these need extra deposits to enjoy.

Deposit limits apply to bonus deposits too, and offers pause during a cool-off or self-exclusion, so your break is never interrupted by promotions.

Opting out of offers

If you'd prefer not to receive offers at all, you can switch off promotional messages in your settings at any time, without affecting your account or cashback.

Taking breaks during a session

Short breaks help keep long sessions enjoyable. Standing up between games, grabbing a drink or stepping outside for a few minutes gives you a fresh perspective, and many players find they enjoy the next game more afterwards. A reality check can remind you to take one, and your balance and any open bonus stay safe while you're away.

Ending on your own terms

Deciding in advance when a session will end, such as after an hour or at a set time, makes finishing easy and keeps the evening relaxed.

Talking to our team

If you'd like help setting up a tool or have any questions about playing responsibly, live chat is open at any hour and usually answers in about two minutes. Conversations are confidential, and the team can guide you through every option.

Starting a cool-off through support

You can start a cool-off or self-exclusion yourself in your account, and support can also set one up for you on request.